Terms and Conditions

These terms and conditions set out the terms and Conditions between you, the customer, and IM Publications Open ("us", "we") governing the purchase of our non e-products (Physical Books) and downloadable digital products (PDFs). Your purchase of both products, constitutes your full acceptance of these terms and conditions.


Payment must be received before any goods/products are dispatched or downloaded.

Cancellation of non e-Products (Physical Books)

A customer may cancel an order between placing the order and up to 14 days after receipt of the goods. If the cancellation happens after the goods have been dispatched then a refund will be made within 14 days of receipt of the goods or 14 days within receiving proof of postage from the customer, if earlier. The cost of returning the goods to IM Publications will be the responsibility of the customer. Please advise (orders@impopen.com) if you are returning your order.

Cancellation of e-Products (PDFs)

Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of the product. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provided. You agree that any payments made by you for any of our e-goods are final and may not be charged back

Non Receipt of PDF Download

If there is an error with the PDF download file we nee to be notified within 14 days of the date of purchase so that a replacement file can be sent. Any notification after 14 days will be at our discretion whether a replacement file is sent.

Use of e-Products

Your purchase of an e-product constitutes our granting permission to download and access that product for the purpose of your own personal use and reference, and print or convert the product to a format for your own storage, retention and reference. You agree that under no circumstances shall you use, or permit to be used, any e-product other than for the aforesaid purpose. You shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party or upload the file to any publicly accessible website. 

If you are a bookshop or purchaser buying on behalf of a customer it is important that you inform the customer of these terms relating to our e-products.

Returning Items

IM Publications Open unconditionally guarantees items purchased through this site. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery for a full refund of the product and dispatch cost without needing a specific cause although the buyer is responsible for any costs of returning the goods to us. However if the return is due to an error that we have made or damaged goods, we will fully refund the product, delivery charges and the cost of return postage.

Reasons for Returning non e-Products:

DAMAGE - If the item is damaged upon receipt or collection please advise IM Publications (orders@impopen .com) within 7 days. The time limit for return is still 30 days for your convenience.

Late delivery

In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:

10 days after dispatch if the item was sent UK 1st class
15 days after dispatch if the item was sent UK 2nd Class
25 days after dispatch if the item was sent Western Europe Airmail
30 days after dispatch if the item was sent USA/Canada Airmail
40 days after dispatch if the item was sent Rest of the World Airmail

Returns Procedure

All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address:

IM Publications Open
Charlton Mill
West Sussex
PO18 0HY
United Kingdom