Terms and conditions
Payment must be received before any goods are dispatched.
A customer may cancel an order between placing the order and up to 14 days after receipt of the goods. If the cancellation happens after the goods have been dispatched then a refund will be made within 14 days of receipt of the goods or 14 days within receiving proof of postage from the customer, if earlier. The cost of returning the goods to IM Publications will be the responsibility of the customer. Please advise ([email protected]) if you are returning your order.
IM Publications unconditionally guarantees items purchased through this site. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery for a refund of the product cost and dispatch cost without needing a specific cause although the buyer is responsible for any costs of returning the goods. However if the return is due to an error that we or our service providers have made, we will gladly refund both any original delivery charge and the cost of return postage.
Specific reasons for returning goods:
DAMAGE - If the item is damaged upon receipt or collection please advise IM Publications ([email protected] .com) within 7 days. The time limit for return is still 30 days for your convenience.
In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:
10 days after dispatch if the item was sent UK 1st class
15 days after dispatch if the item was sent UK 2nd Class
25 days after dispatch if the item was sent Western Europe Airmail
30 days after dispatch if the item was sent USA/Canada Airmail
40 days after dispatch if the item was sent Rest of the World Airmail
All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address:
IM Publications Open